User Guide

■About payment methods■
Payment methods <br>We accept credit cards (Visa, MasterCard, JCB, American Express), cash on delivery, and bank transfer.
Due to system limitations, we are unable to change your payment method after your order has been placed.

[Cash on delivery fee]

Total price of product and shipping fee (tax included)

Under 10,000 yen: 330 yen (tax included)

10,001 yen to 30,000 yen: 440 yen (tax included)

30,001 yen to 100,000 yen: 660 yen (tax included)

100,001 yen to 300,000 yen: 1,100 yen (tax included)

■Management■
Store name: CHRISCELIN Official Online Store 1-10-14 Yushima, Bunkyo-ku, Tokyo 113-0034 Liberos Ochanomizu 3F

For company information, please see Chriselene Co., Ltd. Company Profile ( here ).
Email address: contact@chriscelin.co.jp
Phone number: 03-6801-8869

Please click here for information on the Specified Commercial Transactions Act.


■About Shipping■
The shipping fee is 1,100 yen (tax included) per order nationwide.

If you spend 11,000 yen (tax included) or more per order, we will deliver your order free of charge.
Delivery is only available within Japan.
We do not ship overseas or to a branch office.

For some delivery areas, additional transfer fees may apply.
Please be aware of this in advance.

■Delivery method■
We accept Sagawa Express and Hikyaku Takuhaibin.


■Privacy Policy■
Please check our privacy policy here .


■About returns■
Please note that, as a general rule, we cannot accept returns for reasons related to the customer.
However, if you have purchased a product from our official online store and it is defective or different from what you ordered, we will only accept returns or exchanges if you contact us within 8 days of receiving the product.

*For first-time customers, we are happy to assist you with size exchanges.

Returns must be made within 8 days of receiving the product and must be unused.

For information regarding returns, exchanges, and cancellations of orders, please click here .